Privacy Policy

Date of Last Revision : November 1, 2014

ALO takes your privacy seriously. Please read the following to learn more about our Privacy Policy. Also note that your use of ALO, along with disputes arising from it, is subject to this Privacy Policy as well as our Terms of Use. ALO shall comply with all applicable laws.

What This Privacy Policy Covers

This policy covers how ALO treats information that ALO collects and receives, including information related to your past use of ALO products and services. This policy does not apply to the practices of companies that ALO does not own or control (including, but not limited to, advertisers), or to people that ALO does not employ or pay.

Collection of Information

We collect information you provide directly to us. For example, we collect information when you create an account, use the Services to send or receive messages, including photos or videos taken via our Services and content sent via the chat screen ("Chats"), request customer support or otherwise communicate with us. The types of information we may collect include your username, password, email address, phone number, age, gender and any other information you choose to provide.

When you send or receive messages, we also temporarily collect, process and store the contents of those messages (such as photos, videos, captions and/or Chats) on our servers. The contents of those messages are also temporarily stored on the devices of recipients. Once all recipients have viewed messages, we automatically delete the messages from our servers.

Similarly, our Services are programmed to automatically delete a Chat after you and the recipient have seen it and swiped out of the chat screen, unless either one of you taps to save it. Please note that users with access to the Replay feature are able to view messages additional times before it is deleted from their device and if you add a message to your Story it will be stored in devices. Additionally, we cannot guarantee that deletion of any message always occurs within a particular timeframe.

We also cannot prevent others from making copies of your messages (e.g., by taking a screenshot). If we are able to detect that the recipient has captured a screenshot of a Video that you send, we will attempt to notify you. In addition, as for any other digital information, there may be ways to access messages while still in temporary storage on recipients' devices or, forensically, even after they are deleted. You should not use ALO to send messages if you want to be certain that the recipient cannot keep a copy.

Information We Collect Automatically When You Use the Services

When you access or install our Services, we automatically collect information about you, including:

Information We Collect From Other Sources

We may also obtain information from other sources and combine that with information we collect through our Services.

Use of Information

We may use information about you for various purposes, including to:

ALO is based in the South Korea and the information we collect is governed by South KOrea law. By accessing or using the Services or otherwise providing information to us, you consent to the processing and transfer of information in and to the South Korea and other countries.

Sharing of Information

We may share information about you as follows or as otherwise described in this Privacy Policy:

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.

Analytics Services Provided by Others

We may allow others to provide analytics services on our behalf. These entities may use cookies, web beacons and other technologies to collect information about your use of the Services and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand your online activity.


We take reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.


The Service is not directed to children under the age of thirteen (13) and we do not knowingly collect personally identifiable information from children under the age of thirteen as part of the Service. If we become aware that we have inadvertently received personally identifiable information from a user under the age of thirteen as part of the Service, we will delete such information from our records. If we change our practices in the future, we will obtain prior, verifiable parental consent before collecting any personally identifiable information from children under the age of thirteen as part of the Service.

Your Choices

Privacy Settings

Through settings in our Services, you can choose whether to accept messages only from users you have added to your friends list, or from any other ALO user who determines your username. If you choose to receive Snaps only from your friends, and a user who is not on your friends list attempts to send you messages or add you as a friend, you will receive a notification and have the option of adding the user to your friends list. You can also change who can view your Stories in the settings feature of our Services. You also have the ability to delete users from your friends list or to block specific users at any time by using controls within our Services.

Account Information

You may update or correct information about yourself by editing your account settings within our Services. If you wish to delete your account, please visit, but note that we may retain certain information as required by law, for legitimate business purposes, or as part of our regular retention practices. We may also retain cached or archived copies of information about you for a certain period of time.

Device Information

Certain features of the Services require access to your device's native phonebook and image storage applications (e.g., to find friends, to send a photo from your photo gallery via a Chat, or to store a Snap in your photo gallery). If you choose to find friends, the names and phone numbers in your device's native phonebook will be transmitted to ALO. If you later decide to revoke your consent and prevent us from continuing to access your phonebook and image storage applications, you can do so by either changing the settings on your device, if this settings option is provided by your device operating system, or by following the standard uninstall process and removing our Services from your device. On iOS devices, you can grant or revoke your consent at any time and prevent us from continuing to access your phonebook and image storage applications by changing the settings on your device


When you first launch any features of our Services that collect location information, you will be asked to consent to our collection of this information. If you initially consent to our collection of location information, you can subsequently stop the collection of this information by changing the preferences on your mobile device. If you do so, certain features of our Services will no longer function. You may also stop our collection of location information by following the standard uninstall process to remove our Services from your device.


Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our website.

Push Notifications/Alerts

ALO may send push notifications or alerts to your device. You can deactivate these messages at any time by changing the notification settings on your device (iOS) or by changing your settings within our Services (Android, web).


To contact us, please visit or email to: Any personally identifiable information provided in connection with inquiries related to this Privacy Policy will be used solely for the purpose of responding to the inquiry and consistent with our Privacy Policy.